All questions related to your profile and managing it

• How can I change my password? 501
• I play in several clubs, can I have a single login? 332
• I have a single account across several clubs, how do I choose which club to display? 281
• A family member wants to become a member, can I add them? 222
• How do I book for a family member? 83
• I've lost my password. How can I recover it? 305
• How do I change my profile photo and information? 101
• I have several accounts: how do I merge them into a single login? 91
• How do I change the site language? 93
• How do I set my personal access code? 96
• My data: download, leave the club, delete my account 134
• How do I become a club member online? 123

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 223
• Why are some cells pink on the board? 428
• How can I make a booking 1025
• How can I book with a guest? 329
• How can I edit a booking? 274
• How can I delete a booking? 370
• All courts are occupied. Can I join the waiting list? 158
• What payment methods are available to me for a booking? 179
• How to create an open booking 130
• How to join an open match 98
• Where can I find the court access code (door code)? 91
• How do I withdraw from an open match? 80
• How do I view my booking history? 83
• How do I see the weekly schedule? 101
• How do I find and book at another club? 89

How do I register for a camp or a school?

• Sign up for a tennis lesson 164

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 81
• How do I pay for a booking with my wallet? 94
• How do I split the payment with my partner? 93
• How do I use my restaurant vouchers? 82
• How do I view and pay my invoices? 116
• How do I download my certificates? 144
• How do I send money from my wallet to another member? 155

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 69
• How do I join my club's WhatsApp groups? 81
• How do I take part in the Défi-Plugin (challenge tournament)? 116

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 78
• How do I turn on dark mode? 82
• How do I install the Plugin.ch mobile app? 92
• How do I choose the notifications I receive on my phone? 132
• Where can I find the messages sent by my club? 129

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 129
• The administration home page 140

• Manage access 138
• Manage membership cards 124
• Manage clubhouse 103
• Manage restaurant credit 132
• Manage email sending 81
• Manage invoicing 100
• Manage member groups 111
• Manage registrations 111
• Manage special days 80
• Manage offers 103
• Manage online payments 99
• Manage billing regions 89
• Manage the club manager 93
• Manage challenge tournaments 86
• Manage RFID validation 97
• Manage general settings 117
• Setting up the accounts (general ledger) 135
• Configure EBICS: connect Plugin.ch to your bank 130
• Gate access log 141
• Manage multiple buildings 116

• Create a new court 80
• Manage court groups 113
• Manage booking periods 123
• Manage court usage 116
• List, edit, or delete a court 99
• Manage sports 123
• Close courts 147

• Create a new season 107
• Edit or delete a season 129
• Open the winter season by copying last season 94
• Link a sport to a season 125

• Manage recurrence authorizations 121
• Manage restrictions 116
• Manage subscription type 119
• Create booking prices: per session or per season 96
• Check rates with the rate grid 146
• Manage non-member and pay-as-you-go deductions 122
• Booking without a subscription: the guest subscription 142

• Create an item 109
• Assign an item to a member 116
• Edit or delete an item 109
• Delete an item assigned to a member 98
• Import linked items from Excel 153

• Display the member list 110
• Create a new member 111
• View a member's detailed information 96
• Display a member's operational data 81
• Manage member subscriptions 98
• Import member data 109
• Print member cards 99
• Print and export the member list 103
• Charge an item to a member or a group 83
• Link a member to a group 93
• Edit and delete a member 111
• Search for a member 95
• Managing duplicates: merging two profiles 134
• Managing units to be deducted: personalised hours and non-members 150
• Manage Swiss Tennis licenses 136
• Topping up a member's wallet 108
• Find and reactivate a removed member 132
• Issue a certificate for a member 118
• Managing families 105
• Handling erasure requests (GDPR) 118

• Add a new sponsor 92
• Invoice sponsors 92
• Re-invoice sponsors 91

• Assign and remove a role 97
• Roles and access: create and edit a role 118

• Activating the Lessons module 103
• Creating lesson items 108
• Create, edit, and delete a lesson 92
• Manage lesson groups 112
• Manage lesson enrollments 114
• Prerequisite 111
• Invoice and reminder texts 99
• Teachers' schedule 135
• Grouped payments of registrations (basket) 150
• Change the rate of a registration 153
• Copy a lesson for the next season 138

• Complete management of equipment rental 106

• Find old invoice groups (archives) 113
• Invoice considerations and display 86
• Create invoices 131
• Send invoices by email 95
• Manage payment reminders 88
• Print invoices 104
• List and search invoices 78
• Edit and delete invoices 95
• Invoicing a membership fee or an item: what's the difference? 113
• Automatic reminders for e-mail invoices 152
• Keeping the accounts with the general ledger 134
• Manage family discounts 119
• Import accounts from Excel 125
• Carry an overpayment over to the next invoice 152
• Transit accounts for online payments 28
• How invoice dates are calculated 145
• Annuler une facture ou une ligne déjà comptabilisée 82

• List of bank payments 96
• Processing via bank files 96
• Process a manual payment 105

• Process installments 117

• Managing bookings in the schedule 156
• Configure and use open matches 92
• Manage the set times 103
• Create a promo code and use it 102
• Refund a fixed-hour session that was released and taken again 157
• Moving a booking and creating a recurrence in the schedule 148
• Creating and managing recurrences 146
• The weekly view and the all-sports view 133
• The cash journal and the history of a booking 154
• Manage cash register prices 116
• Offering items with a booking 101
• Deleted bookings and deletion records 135
• Replace a player on a fixed hour 114
• A fixed hour cannot be added: nothing is displayed 134

• Manage automatic emails 111
• Sending bulk emails 108
• Manage messages 113
• History of sent emails 112
• Writing an e-mail with the editor 133
• Birthday and inactive member e-mails 135

• Manage challenge tournaments 98

• Enable partner search 104

• The statistics dashboard 95
• Invoicing bookings from the statistics 137

• Access the program 101
• Booking by a member 115

• Creating and configuring a lesson 101
• Sign up for a tennis lesson 88
• Managing registrations (administrator) 103
• Managing groups and the schedule 97
• Tennis lesson invoicing 107
• Invoicing check and Youth and Sport export 84

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 119
• Adding and editing an employee 137
• Special cases: minor salary, young people, pensioners, LPP 123
• Running the monthly payroll 125
• Entering a compensated absence (army, maternity, illness, accident) 121
• The 13th salary and holidays for hourly employees 118
• Paying salaries and reconciling them with the bank 119
• Correcting an approved payslip 116
• Salary certificates and annual lists 120

You'll find all the questions about booking without an account

• How can I book if I don't have an account 929
• Where can I find available courts in my area? 209
• How can I edit/cancel my booking if I don't have an account? 201