All questions related to your profile and managing it

• How can I change my password? 459
• I play in several clubs, can I have a single login? 283
• I have a single account across several clubs, how do I choose which club to display? 221
• A family member wants to become a member, can I add them? 168
• How do I book for a family member? 33
• I've lost my password. How can I recover it? 259
• How do I change my profile photo and information? 27
• I have several accounts: how do I merge them into a single login? 21
• How do I change the site language? 30
• How do I set my personal access code? 30
• My data: download, leave the club, delete my account 28
• How do I become a club member online? 28

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 168
• Why are some cells pink on the board? 390
• How can I make a booking 963
• How can I book with a guest? 289
• How can I edit a booking? 214
• How can I delete a booking? 328
• All courts are occupied. Can I join the waiting list? 101
• What payment methods are available to me for a booking? 127
• How to create an open booking 61
• How to join an open match 43
• Where can I find the court access code (door code)? 15
• How do I withdraw from an open match? 32
• How do I view my booking history? 30
• How do I see the weekly schedule? 42
• How do I find and book at another club? 32

How do I register for a camp or a school?

• Sign up for a tennis lesson 108

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 28
• How do I pay for a booking with my wallet? 26
• How do I split the payment with my partner? 29
• How do I use my restaurant vouchers? 25
• How do I view and pay my invoices? 17
• How do I download my certificates? 15
• How do I send money from my wallet to another member? 48

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 23
• How do I join my club's WhatsApp groups? 31
• How do I take part in the Défi-Plugin (challenge tournament)? 20
• Défi-Plugin: I played without creating the match, how do I enter the score? 36

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 31
• How do I turn on dark mode? 31
• How do I install the Plugin.ch mobile app? 10
• How do I choose the notifications I receive on my phone? 22
• Where can I find the messages sent by my club? 27

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 33
• The administration home page 35

• Manage access 65
• Manage membership cards 43
• Manage clubhouse 49
• Manage restaurant credit 23
• Manage email sending 34
• Manage invoicing 31
• Manage member groups 30
• Manage registrations 36
• Manage special days 24
• Manage offers 39
• Manage online payments 33
• Manage billing regions 31
• Manage the club manager 28
• Manage challenge tournaments 37
• Manage RFID validation 32
• Manage general settings 21
• Setting up the accounts (general ledger) 16
• Configure EBICS: connect Plugin.ch to your bank 39
• Gate access log 33
• Manage multiple buildings 23

• Create a new court 45
• Manage court groups 58
• Manage booking periods 59
• Manage court usage 36
• List, edit, or delete a court 46
• Manage sports 35
• Close courts 27

• Create a new season 49
• Edit or delete a season 39
• Open the winter season by copying last season 47
• Link a sport to a season 29

• Manage recurrence authorizations 43
• Manage restrictions 38
• Manage subscription type 42
• Create booking prices: per session or per season 29
• Check rates with the rate grid 29
• Manage non-member and pay-as-you-go deductions 53
• Booking without a subscription: the guest subscription 38

• Create an item 46
• Assign an item to a member 29
• Edit or delete an item 25
• Delete an item assigned to a member 45
• Import linked items from Excel 46

• Display the member list 40
• Create a new member 68
• View a member's detailed information 39
• Display a member's operational data 42
• Manage member subscriptions 46
• Import member data 50
• Print member cards 41
• Print and export the member list 52
• Charge an item to a member or a group 32
• Link a member to a group 30
• Edit and delete a member 35
• Search for a member 35
• Managing duplicates: merging two profiles 18
• Managing units to be deducted: personalised hours and non-members 28
• Manage Swiss Tennis licenses 26
• Topping up a member's wallet 32
• Find and reactivate a removed member 41
• Issue a certificate for a member 12
• Managing families 25
• Handling erasure requests (GDPR) 24

• Add a new sponsor 36
• Invoice sponsors 53
• Re-invoice sponsors 28

• Assign and remove a role 27
• Roles and access: create and edit a role 42

• Gérer son école de tennis : la marche à suivre 40
• Activating the Lessons module 24
• Creating lesson items 28
• Create, edit, and delete a lesson 50
• Manage lesson groups 23
• Manage lesson enrollments 46
• Prerequisite 53
• Invoice and reminder texts 29
• Teachers' schedule 18
• Grouped payments of registrations (basket) 27
• Change the rate of a registration 34
• Copy a lesson for the next season 38
• Changements en cours de saison 26
• Cancel or make up a lesson 30
• Ce que fait le prof 35
• Prix, membres et non-membres 29
• Paiement en ligne et facturation 42
• N° AVS et export Jeunesse et Sport 33
• Questions fréquentes sur les cours 44
• Résoudre les conflits de planning 49
• Proposer des créneaux de préférence 28
• Placer les élèves automatiquement 41
• Envoyer son planning à un professeur 31
• Préparer le planning de la semaine 43
• Reprendre les groupes de la saison passée 55

• Complete management of equipment rental 44

• Find old invoice groups (archives) 32
• Invoice considerations and display 47
• Create invoices 40
• Send invoices by email 27
• Manage payment reminders 38
• Print invoices 33
• List and search invoices 45
• Edit and delete invoices 40
• Invoicing a membership fee or an item: what's the difference? 24
• Automatic reminders for e-mail invoices 31
• Keeping the accounts with the general ledger 35
• Manage family discounts 31
• Import accounts from Excel 23
• Carry an overpayment over to the next invoice 28
• How invoice dates are calculated 30
• Annuler une facture ou une ligne déjà comptabilisée 22
• Transit accounts for online payments 30
• Cancel a reminder and go back to the original invoice 31
• Invoicing guests (non-member hours) for the season 30

• List of bank payments 46
• Processing via bank files 42
• Process a manual payment 32

• Process installments 42

• Managing bookings in the schedule 65
• Configure and use open matches 59
• Manage the set times 33
• Create a promo code and use it 28
• Refund a fixed-hour session that was released and taken again 30
• Moving a booking and creating a recurrence in the schedule 23
• Creating and managing recurrences 31
• The weekly view and the all-sports view 32
• The cash journal and the history of a booking 36
• Manage cash register prices 29
• Offering items with a booking 26
• Deleted bookings and deletion records 21
• Replace a player on a fixed hour 22
• A fixed hour cannot be added: nothing is displayed 23

• Manage automatic emails 38
• Sending bulk emails 33
• Manage messages 44
• History of sent emails 27
• Writing an e-mail with the editor 33
• Birthday and inactive member e-mails 18

• Manage challenge tournaments 47

• Enable partner search 49

• The statistics dashboard 21
• Invoicing bookings from the statistics 38

• Access the program 35
• Booking by a member 46

• Creating and configuring a lesson 51
• Sign up for a tennis lesson 43
• Managing registrations (administrator) 47
• Managing groups and the schedule 56
• Tennis lesson invoicing 43
• Invoicing check and Youth and Sport export 38

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 27
• Adding and editing an employee 29
• Special cases: minor salary, young people, pensioners, LPP 33
• Running the monthly payroll 42
• Entering a compensated absence (army, maternity, illness, accident) 29
• The 13th salary and holidays for hourly employees 33
• Paying salaries and reconciling them with the bank 36
• Correcting an approved payslip 29
• Salary certificates and annual lists 23

You'll find all the questions about booking without an account

• How can I book if I don't have an account 875
• Where can I find available courts in my area? 137
• How can I edit/cancel my booking if I don't have an account? 164